Privacy Policy

EgyServ respects your privacy and is committed to protecting any personal information you provide when using our website and logistics services. This policy explains how we collect, use, and protect your information.

Information We Collect

We may collect limited personal information when necessary to provide our services, such as contact information submitted through forms, shipment information, or communication requests.

How We Use Information

Information collected through our website may be used to:

• Provide logistics and shipping services.
• Respond to inquiries or service requests.
• Improve our website and service experience.
• Maintain security and prevent fraud.

Data Security

We implement commercially reasonable security measures to protect stored information from unauthorized access, disclosure, modification, or destruction.

Information Sharing

We do not sell or rent personal information to third parties. Information may only be shared when required by law or when necessary to operate our logistics services.

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This section applies specifically to users of the EgyServ Logistics & Delivery Mobile Application. The application is designed to support shipment management and courier delivery operations.

1. Location Permission

The application may request access to the device's location (GPS) to support delivery operations and logistics management.

• Tracking courier location during shipment delivery.
• Improving delivery accuracy and route optimization.
• Providing real-time shipment tracking.
• Location data is collected only when the application is in use and only after the user grants permission.

2. Camera Permission

The application may request access to the device camera for operational logistics purposes.

• Scanning shipment barcodes and QR codes.
• Capturing proof-of-delivery images.
• Documenting shipment conditions.

3. Device Information

The application may collect limited device information such as device model, operating system version, and application version to help improve system stability, diagnose technical issues, and enhance performance.

4. Data Usage

• Data collected is used strictly for logistics operations and service functionality.
• The application does not collect personal data unrelated to its operational purpose.
• Data is processed only for shipment management and service improvement.

5. Data Sharing

• We do not sell or share user data with third parties for marketing purposes.
• Information may be shared internally within the company's logistics systems.
• Data may be disclosed only if required by law.

6. Data Retention

User data is retained only as long as necessary to support logistics operations or to comply with legal obligations.

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